Frequently Asked Questions
Everything you need to know about your Lume beauty journey.
Are Lume products suitable for sensitive skin?
Yes, all our formulas are dermatologist-tested and specifically designed to be gentle on sensitive skin, utilizing hypoallergenic and non-comedogenic ingredients.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, even if the product has been opened.
Are your products cruelty-free?
Absolutely. Lume is committed to ethical beauty; we never test our products or ingredients on animals and are Leaping Bunny certified.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.